There are many ways to get help from a librarian — choose the method that best suits your needs:
Chat: Chat with an academic librarian 24/7. If available, a CUNY librarian will answer your chat.
Email: Complete the question submission form and receive a reply by email.
By Appointment: Schedule a one-on-one research consultation by contacting your subject librarian.
In Person: Visit the reference desk (2nd floor of library) during reference hours.
Phone: Call the reference desk at (212) 817-7077 during reference hours.
Borrowing periods and fines are outlined in the Privileges and Fines Chart and summarized below. For CUNY-wide loan, renewal, and fine schedules, see CUNY Libraries Circulation Policies. (For each library's current loan and renewal policies, consult that library's website.)
Borrowers receive a date due slip with each item at check-out. Borrowers are responsible for returning loaned material in good condition by the date due or for renewing the material in a timely fashion.
As an unguaranteed courtesy, the library catalog system emails reminder notices 3 days prior to due dates. To receive library email notices, borrowers must keep email addresses current at CUNY library circulation desks. Users may check accounts online by logging into OneSearch with your CUNYFirst credentials. An unreceived notice does not relieve the borrower of responsibility for fines and fees.
Recalls: CUNY borrowers may request currently checked-out items by clicking the “Request a Copy” or “Request This Copy” links in the library catalog, or by asking library circulation staff to issue a recall. Requests will generate an immediate notice in email and/or paper informing the current borrower of the recall. The first borrower is guaranteed the initial loan length; renewal is denied after a recall request is placed. If the item has already been renewed, it is given a new, earlier due date — 10 days from the date the recall request is placed. Seven-day and reserve loans may not be recalled. Overdue recalled items are fined at a higher rate of $1/day. Unreceived email notices do not relieve any borrower of responsibility for fines and fees.
Renew materials by logging into My Account in the library catalog. To maximize loan lengths, renew titles just before they are due, not far in advance. CUNY libraries have different loan lengths and renewal policies for all borrower types. You may not renew via My Account if:
GC users in violation of the above conditions may request a renewal via the GC’s renewal form. Interlibrary Loan (ILL) renewals can be requested online in the user's ILL account, subject to lending library approval.
Return CUNY library books to any CUNY library. Exceptions: Interlibrary loans, reserve loans, and all non-book media (microforms, VHS, DVDs, CDs), music scores, and other special loans must be returned directly to the lending library’s circulation desk.
All Library fines must be paid at the school where they originated. CUNY-wide fines are generally $0.25/day, with higher fees for overdue recalled ($1.00 per day) and reserve material ($0.10/minute). A $25 total in CUNY-wide fines blocks CUNY-wide library privileges. Long overdue replacement costs and fees must be paid at the lending library.
For a complete list of CUNY-wide loan, renewal, and fine schedules, see CUNY Libraries Circulation Policies. Graduate Center fine schedules are outlined in the Fines & Fees box below.
Long overdue books generate registration, transcript, and graduation blocks, which must be cleared at a borrower’s home library after making payment at the lending library.